I have the highest praise for the help I received from Nikki on my purchase of a 2020 Road Glide Limited. I caught her with my purchase request just days after the release of the new models for 2020. There were a lot of unknowns and confusing information on the Harley website about color combinations. Nikki did some research and helped unravel the mysteries. To get the colors I wanted required a full swap out of the standard chrome for a black-out look. Time-consuming, complicated and costly, but Nikki worked it all out with the service department. In addition, I want to thank the young man who works the desk between sales and parts. He helped me order a whole list of additional features for the bike--heated seats, quick-release trunk mounts, highway pegs and more, It all came together without a hitch. Finally, props to Gary Davis in service who managed most of the bike prep. Very knowledgeable and helpful. You have a great team!