Im from NC and did an Alaska ride. I was on my way to Seattle and my 2021 RKS had an issue. I contacted this HD and spoke to Austin in the service department. He helped me with clearing codes. Unfortunately, I had to get the bike towed to the dealership. The next day, Austin got the bike back into the back first thing in the morning. The mechanic figured out the problem. Bike was fixed. They also recommended tires and luckily they had my Dunlop American Elites. They made time for me and the service. The service department went above and beyond making time for me! I really do appreciate their urgency! Thank you so much! Jeff